We want to remind everyone that giving another Resident access to your account or account information, by any means and for any reason, is both dangerous and not permitted by the Terms of Service. This and similar products can change an account password and/or details, such as email address, which could prevent an owner from accessing an account, or even from being able to recover the account. ![]() It’s recently come to our attention that there has been an increase in the use of third party tools that gives account credentials and control over a Resident’s account to another Resident. We sincerely apologize for the inconvenience caused and will provide updates once available. It’s always best to use an email account that is only accessible by you. If you are experiencing issues receiving emails from us, you may also want to consider updating your email temporarily to a different provider (for example if emails are failing, try a account), verifying your email address with us (offline IMs, friendship offers, auctions, etc all require a verified address), and white-listing (add sender to contacts) Second Life messages to ensure you receive them in the future. There are some things you, as the recipient, can also do to better ensure deliver-ability, such as having email filters, white-listing certain contacts, checking your spam folder and marking legitimate messages “Not Spam,” and even contacting your email providers about certain emails. ![]() We are re-examining these practices and we’re going to do better to make sure our Residents are able to get the information they need. Second Life is a complex beast and not all our email sending practices are as good as they could be. Sometimes things go awry despite best intentions - such as certain phrases being flagged as indicative of spam, or the volume of messages sent in a certain time frame. There are many factors that affect the deliver-ability of a message, and algorithms which affect it are constantly being updated. Over the last few days, Residents using certain email providers may have noticed that they are not receiving all email notifications for events such as Marketplace purchases and Offline Messages.Įmail has come a long way since it was first introduced to the world in the 1960s. Update on Email Notifications from Second Life The Boxy 5000 chat widget should appear in the bottom right hand corner of your screen. The ability to get an answer to your question or to get your issue resolved without having to wait until our Support Lindens are available is Boxy’s primary directive.Īnyone interested in saying hello to Boxy can access it by logging into our support portal. Outside of office hours Boxy can help or create a ticket for when we are back in the office. ![]() Utilize Boxy to help better explain your issue once you are transferred to a support representative. It is however meant to help when we are unavailable or may be experiencing higher call volumes.įor premium residents Boxy will only be the first point of contact before being passed to a support representative during office hours. We realize that a chat bot is not a substitute for a customer support representative, and this bot is not meant to be. Boxy might not have all the answers currently, but we will continue to review questions posed and help the bot to better answer your support queries. Specifically, Boxy will be able to submit an abuse report on your behalf and in some cases help with the restart of a region!īoxy will continue to learn as we go. The upgraded bot will be a 24/7 support option for both premium and non-premium residents! (Previously only available for premium customers.)īoxy will have the ability to answer commonly asked questions, keep you up to date on current issues, help with ticket submission and in some cases handle a support request.īoxy has uses for all residents, from early adopters to fresh new faces.įor new and more casual residents Boxy is available to help them find the support they need.įor our seasoned veterans Boxy can offer support options for some specific requests. Boxy 3000 has been re-invented and given an extra 2000!īut wait a second time! Won’t this bring about the machine apocalypse? Not just yet–Boxy 5000 is more advanced and learns as they go but Skynet is still a few upgrades away. We are learning from some design flaws and moving forward with a more advanced bot. I would like to introduce a new member of the Linden Support team, Boxy 5000.īoxy 5000 is a virtual assistant/support bot trainee.īut wait, wasn’t there already a chatbot who answered questions for premium users? Indeed there was! Boxy 3000 was the earlier model of the trainee chatbot.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |